Shipping policy

Shipping Policy (U.S. Only)

Last Updated: 08-12-2025
Thank you for choosing Splurge LLC. Below is our official Shipping & Delivery Policy for all orders shipped within the United States.

1. Order Production Time
All items are made-to-order.
Production takes approximately: 3–7 business days
This timeframe does not include weekends or holidays.

2. Shipping Time
Once production is complete, your order will be shipped.
Estimated delivery time after shipment: 9–14 business days

3. Total Fulfillment Time
From the moment you place your order until it arrives at your door, the full expected timeframe is: 12–21 business days
This includes both production and shipping.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or high-order-volume periods.

4. Tracking Information
You will receive an email with tracking information once your order has shipped. Please allow up to 48 hours for tracking updates to appear.

5. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at: management@doyousplrg.com (please provide the correct email for this)

Please include:
Your order number
A brief description of the issue
Clear photos of the item and packaging
We will review your claim and provide a replacement if approved.

6. Lost or Stolen Packages
If a package is marked “Delivered” by the carrier but cannot be found, Splurge LLC is not responsible for the loss. You will need to contact the shipping carrier directly to file a claim.

7. Shipping Address Errors
Please ensure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses.
If you need to request an address change, contact us immediately. Once production or shipping has started, we cannot guarantee any changes.

8. Order Cancellations
Because production begins shortly after an order is placed, we cannot guarantee cancellations once processing has started.
If you need help, reach out immediately: management@doyousplrg.com (please provide the correct email for this)

9. U.S.-Only Shipping
Splurge LLC currently ships within the United States only.
We do not ship internationally at this time.

10. Contact Us
If you have questions about your order or our shipping policy, please email:
management@doyousplrg.com (please provide the correct email for this)